Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3-5 business days.
- Expedited Shipping: 1-3 business days.
- Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Damages
- Exodus to Wellness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to request a refund. Pictures are required.
- Please save all packaging materials and damaged goods before submitting a request.
International Shipping Policy
Processing Time
- All international orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard International Shipping: 7-14 business days.
- Expedited International Shipping: 3-7 business days.
- Delivery delays can occasionally occur.
Customs, Duties, and Taxes
- Exodus to Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Damages
Please save all packaging materials and damaged goods before filing a claim.
Exodus to Wellness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- All orders are typically processed within 3 business days from the date of purchase. Please note that this processing time does not include weekends or holidays.
Thank you for your business!