Return and Refund Policy

Thank you so much for shopping with E2W!

Something not quite right with your order?

Exodus of Wellness values customer satisfaction. However, due to the perishable nature of our products (gels, gummies, etc.), most items are non-refundable once purchased. This policy is in place to ensure the safety and quality of our products.

Exceptions

The following exceptions apply to our returns and refunds policy:

Raw Sea Moss: Unopened, sealed packages of raw Sea Moss may be eligible for a refund or exchange within 14 days of purchase, provided they are returned in their original condition.

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the order. We will arrange for a replacement or refund, as applicable.  

No Returns for the Following:

Opened or Used Products: Products that have been opened or used cannot be returned.

Custom Orders: Custom orders are final and cannot be returned or refunded.

Return Process

To initiate a return request, please complete the form below. We will review and get your return processed as soon as possible. You may also contact our customer support team at admin@exodustowellness.com. Provide your order number, phone number, email and reason for the return. We will provide instructions on how to return the item(s), if approved.  

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective product.  

Refunds

Refunds will be processed to the original payment method within [Number] business days of receiving the returned item(s).

Please note: This policy is subject to change without notice.